Effective March 15, 2024
As part of the provision of the website accessible at club-pilates.fr (the "Site") to any Internet user consulting it and/or using the services (the "User" or "you"), the company TMCP FITNESS FRANCE (the "Company" or "we") and the service providers it uses to ensure the operation of the Site and the services offered to the User and the independent franchised companies of the CLUB PILATES network collect and process personal data of the User.
The Company, whose contact details appear on the "Legal information" page of the Site, acts in this capacity as Data Controller within the meaning of the General Data ProtectionRegulation (RGPD) . 1
The purpose of this personal data protection policy is to inform you about the methods of collecting, processing, using, sharing, and protecting your personal data via the Site, the purposes pursued, as well as the rights you have over said data.
When you create a personal account on the Site, when you consult the Site and when you use it, you agree that your personal data may be collected and processed in accordance with the provisions of this personal data protection policy . If you do not consent to the terms of this Privacy Policy, you should not create or use an account on the Site.
We may make changes to this personal data protection policy, in particular to comply with any changes in legislation, regulations, case law or technology. The version that can be consulted on the Site is the current version; the date of its update will be clearly identified at the top of this document. Any modification will be communicated to the User, who must accept it if he wishes to continue to use the Site and its associated services.
Article 1: What is personal data?
Personal data is any information relating directly or indirectly to an identified or identifiable natural person (surname, first name, telephone number, location data, etc.).
Article 2: How is your PersonalData collected and processed ?
As part of the provision of the Site, the Company and the IT and payment service providers used by the Company to operate the Site and offer services to the User and the independent franchisees of the CLUB PILATES network collect and process your Personal Data on the following bases:
the need to enable the performance of any contract concluded between you and one of the Clubs referenced on the Site;
your consent, if you agree to receive promotional offers (targeted or not depending on the course packages ordered or the Clubs visited) and/or newsletters;
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals 1 with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
- our legitimate interest as a fitness brand, without prejudice to your rights and freedoms which would be superior.
Article 3: What information is collected and how?
The Company and its service providers and the independent franchisees of the CLUB PILATES network collect certain information directly from you, and other information automatically, when you use the Site.
3.1 Information collected directly from you:
When you create a personal account on the Site, we collect from you, via the account creation form that you fill in, the following Personal Data: surname, first name, e-mail address and telephone number.
The collection of the aforementioned Personal Data is mandatory in order to access the services offered by the Site. If any of this information is not provided, you will not be able to finalize the creation of your personal account, nor access the services offered via the Site.
When you make a purchase on the Site or use the lesson booking service, we and our IT and/or payment service providers and their subcontractors and independent franchisees of the CLUB PILATES network also collect the following Personal Data on the Site relating to your orders and preferences:
- the Clubs you have ordered from,
- the classes you have ordered,
- the method of payment you have chosen,
- your bank details,
Only Personal Data that is adequate and necessary for the purposes pursued is collected by the Company and its service providers and their subcontractors and the independent franchisees of the CLUB PILATES network; the collection and processing of your Personal Data is carried out in strict compliance with applicable regulations.
3.2 Information collected automatically
When you consult the Site, our IT service provider, the independent franchisees of the CLUB PILATES network and we ourselves may automatically collect Personal Data concerning you, in particular via Web beacons (which are electronic images also known as "invisible pixels") or any other technology.
The Personal Data collected in this way may include: the IP address of your cell phone, the means by which you connected to the Site, the type and version of your Internet browser, your operating system, the OS of your cell phone or tablet and/or other technical identifiers, the URL address of your connections, including the date and time associated with them, as well as the content you access on the Site.
Article 4: Personal data of minors
Minors under the age of 18 may not create an account on the Site without the consent given or authorized by their parent(s) or guardian(s) having parental authority.
In the event that a parent or guardian with parental authority becomes aware that their child under the age of 18 has provided us with Personal Data without their consent, we invite them to contact us as set out in Article 10 of this Privacy Policy.
We will take the necessary steps to remove such information from our database in accordance with applicable regulations.
Article 5: How do we use your Personal Data?
Each processing of Personal Data has a specific purpose. The Company, its IT and payment service providers and their subcontractors and the independent franchisees of the CLUB PILATES network collect your Personal Data for the following purposes:
- The provision of services accessible via the Site;
- The creation and management of an account on the Site;
- The execution of a contract concluded between you and one of the CLUB PILATES
referenced on the Site;
- The improvement of the services we offer via the Site, the production of statistics
surveys, in particular satisfaction surveys, commercial canvassing
commercial prospecting;
- Compliance with our legal and regulatory obligations.
More specifically, we may use your Personal Data for the purposes described below:
To be able to provide the services accessible via the Site and to enable the fulfillment of orders you place via the Site:
- to enable you to book courses on a space-available basis;
- process payments for courses ordered via the Site;
- manage all your requests and complaints concerning the processing of your Personal Data, the operation of the Site and the provision of services accessible via the Site;
- to send you targeted promotional offers (based on the most popular products ordered) and newsletters. In this respect, if you wish the Company to cease processing your Personal Data for the purposes of commercial communications and advertising, you have the right to withdraw your consent in this respect, at any time, free of charge and without having to provide any justification whatsoever. To exercise this right, simply follow the procedure described in articles 9 and 10 of this policy.
To improve our services:
- maintain a customer database that is as complete and representative as possible
as possible;
- facilitate your browsing on the Site and improve its operation;
- personalize the Site according to your preferences;
- to manage and improve our activities: in particular the products and services offered via the Site and/or the content present on the Site, by using analysis and profiling techniques enabling us to carry out studies to evaluate the effectiveness of our sales, marketing and advertising activities. In this respect, your Personal Data may be used to draw up user profiles and statistics, as well as to classify you in a group of consumers determined on the basis of your personal characteristics (for example, gender and age) ("profiling"). Thanks to such profiling techniques, we are able to send you personalized newsletters, promotions, tailored to your needs and/or more general, and thus offer you added value. The use of these techniques will have no legal or other significant consequences for you. If you wish to obtain further information on the profiling techniques used and the classification into specific groups, or if you have any objections, you may contact us in accordance with articles 9 and 10 herein.
Article 6: Who has access to your data?
Within the limits of their respective responsibilities, the following persons may collect and have access to your Personal Data:
- Within the Company: persons in charge of the marketing and IT departments, as well as their line managers;
- Our service providers, in particular in IT and payment services, and their sub
and independent franchisees of the CLUB PILATES network. Whenever all or part of your Personal Data is collected and/or processed by our service providers or franchisees, we ensure that the contracts signed with said co-contractors mention the obligations incumbent upon them in terms of the protection, security and confidentiality of Personal Data, and in particular specify the security objectives to be achieved by the latter.
Should we decide to sell or transfer all or part of our business to another company, we may transfer the information we have collected and stored (including your Personal Data) to the transferee company.
Your Personal Data may be transferred outside the European Union. In this event, the Company has undertaken the necessary and appropriate measures to ensure a level of protection and security of Personal Data equivalent to that offered within the European Union and this in accordance with the RGPD. The Company thus notably undertakes to impose strict obligations on the recipient concerned in terms of confidentiality and security of Personal Data prior to any transfer.
Article 7: How long are your Personal Data kept?
The Company and/or its service providers and/or franchisees keep your Personal Data for the time strictly necessary for the purposes of the processing for which it was collected.
| Purpose | Category of data concerned | Retention period |
| Your account data | Data entered when account creation (surname, first name, e-mail address and telephone number) |
Three (3) years from your last activity on the site One (1) year from the date of account deletion |
| B a n c a i r D o n e s encrypted (collected and processed u n i q u e d b y o u r payment service provider and its sub processors) |
When you opt for m e m o r i s a t i o n o f y o u r banking information. When you do not opt to memorize your banking information |
Confidential information regulations applicable to the fight against financial and money laundering. money laundering. |
| Statistics | M e a s u r e d a t a audience and Site traffic data, collected via Web beacons. tags. |
2 years |
|
Security and functi on |
Identification and connection data, including IP address. |
2 years |
| Geolocation (GPS data collected and processed solely by o u r p r e s t a t e r data processing) |
Real-time localization t o p r o v i d e y o u r p r o d u c t s offer you products and and services based on your where you are. |
No data retention data |
We may need to retain all or part of your Personal Data for longer than is stipulated in the table above, in the following cases:
- In the event of an unresolved claim or dispute with the User; the User's Personal Data will be retained until the dispute is resolved, subject to the applicable legal statute of limitations,
- In the event of use for statistical purposes after anonymization.
Personal Data relating to orders placed via the Site are kept for 2 years following their validation on the Site, subject to the reservations stipulated above.
Article 8: How is your Personal Data secured?
The Company implements appropriate physical, technical and organizational measures to guarantee a high level of security and confidentiality of Personal Data, and to prevent, as far as possible, any alteration or loss of your Personal Data or any unauthorized access thereto.